Frequently Asked Questions

Everything you need to know about your Cloud9 gear and orders.

How long will it take for my order to ship?

Standard domestic orders typically process within 2-3 business days. Shipping times vary by location, but most US customers receive their gear within 5-7 business days.

Do you offer international shipping?

Yes, we ship Cloud9 apparel and accessories worldwide. Please note that international customers are responsible for any customs fees or import duties incurred upon delivery.

What is your return policy?

We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that 'Final Sale' items and digital goods are non-refundable.

How do I know which size to order?

Each product page features a detailed size chart. Our pro jerseys are designed with an athletic fit, so we recommend sizing up if you prefer a looser, more casual feel.

Can I cancel or modify my order after it has been placed?

Because we aim to process orders as quickly as possible, we can only guarantee changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.